contact us

Looking for a new (or NOS) part or have a restoration question?

Use the form on the right to contact us. We'll respond back to your inquiry within 24-48 hours.

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Shipping Info

Across the street, over yonder, the hinterland or where the primary language spoken isn't English.  We ship there.

 SHIPPING METHODS
1. Continental United States

  • USPS (Preferred), UPS Ground or Motor Freight (see below)

2. Alaska, Hawaii, and Puerto Rico Orders & Military Address Orders (APO/FPO)

  • USPS (Preferred)

3. International

  • We are currently unable to ship to international addresses through our website.

Note: All International orders may be subjected to clearance, duties, taxes or any destination fees (customs) which are not included in the freight charges on your order. Customs charges are controlled by the receiving country and are charged based on their criteria. TJL does not collect these funds or pay them for you.  We also cannot mark as gift. Please check with your local customs agency for more details.

SHIPPING COSTS & ESTIMATED DELIVERY TIMES
All orders require a processing time of 1-2 business days and payment in full before shipping. Please add this to the estimated delivery times for the above ship method.  We ship one day a week -- every Friday.


DAMAGE CLAIMS
Check your order upon arrival. If your package appears to be damaged, open it in the presence of the carrier. Have them note any damage on their delivery record. If you find damaged merchandise after the delivery, call the carrier first, then notify us. It is the responsibility of the carrier to deliver the merchandise in the same condition it left the shop. Please keep the original carton and packing materials for the carrier to inspect.

Special note for motor freight shipments: Don’t sign for any motor freight delivery until inspected. If you sign the delivery receipt without noting any damage, you forfeit your claim to discover damage occurred during shipping later. If the crate looks damaged, note “possible concealed damage” on the shipping receipt. Once you sign under “received in good condition” the parts are yours.

SHORTAGES
Compare your invoice and the merchandise to assure that you received all the merchandise you ordered. All shortages must be reported to us within 3 days of receipt of shipment. Use care when unpacking your merchandise. Make sure that you open any small boxes and unwrap all packing materials. Many small items are wrapped individually or put in small bags or boxes to insure their safe arrival.

BACKORDERS
Your entire order may not be in stock at time of shipment. Those items indicated as Back Order on your invoice will be shipped as soon as possible. Please email us if you wish to cancel any back orders, otherwise, the backorder will remain open indefinitely until the part is back in stock. If you do not want the part but have not canceled your backorder and it ships, you will be responsible for all returns, restock and reshipping charges.

LIABILITY
Reproduction parts may require additional fitting. Take-out parts are used parts and will vary depending on age and prior use. NOS (new old stock) parts also vary in condition due to age, packaging and prior storage.  NOS parts may not appear or function like a new manufactured part.  The best time to ask questions about parts is before placing an order. We are happy provide further product detail via email.

We assume no responsibility, no warranty is expressed or implied, for the correctness, safety value, or damage resulting from use or misuse of items. The end user is solely responsible for any damage beyond the replacement of the item.